Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: August 25, 2026
Thank you for shopping at qtoso.shop. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
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Be in the same condition as when you received it;
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Be unused, unworn, and undamaged;
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Include all original tags, accessories, manuals, and packaging;
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Be accompanied by valid proof of purchase, such as your order confirmation or receipt.
Returns that do not meet these requirements may not be accepted.
2. HOW TO START A RETURN
To request a return, please contact our customer support team at:
Email: a01087855779@gmail.com
Please include the following information:
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Order number;
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Customer name;
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Reason for the return;
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Photos of the item if it is damaged, defective, or incorrect.
Our customer service team will normally review your request within 1–2 business days.
If your return is approved, we will provide:
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Return authorization;
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Return instructions;
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The applicable return shipping address;
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A return shipping label, if applicable.
The appropriate return address will be provided after your return request has been reviewed and approved.
Please do not send products to our registered business address unless specifically instructed by our customer support team.
Items returned without prior authorization may not be accepted or processed.
3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly upon delivery.
If you receive:
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A damaged item;
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A defective product;
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An incorrect item;
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A missing item;
please contact us within 48 hours of delivery at:
Email: a01087855779@gmail.com
Please provide your order number and clear photographs of the product and packaging, where applicable, so that we can evaluate the issue.
If the problem is confirmed, we will provide an appropriate solution, which may include:
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A replacement;
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A full refund;
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A partial refund;
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Another suitable resolution.
Nothing in this section limits any mandatory consumer rights available under applicable law.
4. NON-RETURNABLE ITEMS
For hygiene, safety, or legal reasons, certain products cannot be returned.
These may include:
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Perishable goods, such as food, flowers, or plants;
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Personalized or custom-made products;
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Personal care or beauty products where applicable;
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Hazardous materials;
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Flammable liquids or gases;
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Digital products or downloadable software where applicable;
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Gift cards.
If you are unsure whether your product is eligible for return, please contact us before making a purchase.
Any statutory rights relating to defective or non-conforming products remain unaffected.
5. SALE ITEMS
Unless otherwise required by applicable law, products specifically marked as Final Sale may not be eligible for return or refund.
Promotional pricing or a discount alone does not affect any mandatory consumer rights available under applicable law.
6. EXCHANGES
We do not currently offer direct product exchanges.
If you would like a different product:
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Request a return for the original product;
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Once the return has been approved and processed, place a separate order for the desired product.
This allows your return and new purchase to be processed separately.
7. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered to a country within the European Union (EU), you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.
This statutory withdrawal right exists separately from our voluntary 30-day return policy.
Where applicable, statutory consumer rights take precedence over any conflicting provision of this policy.
8. REFUNDS
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved:
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The refund will be issued to your original payment method;
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We typically process approved refunds within 10 business days;
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Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact:
Email: a01087855779@gmail.com
9. RETURN SHIPPING COSTS
Unless the return results from our error, such as receiving an incorrect, defective, or damaged product, the customer is responsible for the cost of return shipping.
Where the return is caused by an error on our part or where applicable law requires otherwise, we will provide an appropriate remedy and cover applicable return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We do not charge a restocking fee for eligible returns.
10. ORDER CANCELLATION
Orders may be cancelled before they have been processed or dispatched.
If you would like to cancel an order, please contact us as soon as possible at:
Email: a01087855779@gmail.com
We cannot guarantee cancellation once order processing has begun.
If your order has already been dispatched, please wait until it has been delivered and then request a return in accordance with this policy.
11. CONTACT US
If you have questions about returns, refunds, or this Return & Refund Policy, please contact us:
Store Name: qtoso.shop
Legal Company Name: U og C 2019 Ejendomme
Legal Representative: Ulrich Jung
Email: a01087855779@gmail.com
CVR Number: 32592821
Registered Business Address:
C/O Ulrich Jung
Selandersvej 98
8920 Randers NV
Denmark
Return Address:
The applicable return address will be provided by our customer support team after your return request has been reviewed and approved.
Please do not return products to the registered business address unless specifically instructed to do so.